Returns & Exchanges
We want you to be fully satisfied with your LightBurn experience, which is why we offer a 30-day trial period and a straightforward refund policy for our digital software licenses and hardware accessories. Please ensure your license has not been activated and hardware remains in original packaging to qualify for a full refund.
Verify Eligibility
Ensure your request is within 30 days of purchase and that digital license keys have not been permanently activated on more than one machine.
Submit Request
Contact our support team via the portal with your order number and a brief explanation of why the product did not meet your needs.
Deactivate License
For software returns, follow the in-app prompts to deactivate your license key from your hardware to initiate the automated verification process.
Receive Refund
Once deactivation is confirmed or hardware is received at our warehouse, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing